Packing & preparation — FAQs

Use strong new boxes, cushion contents, fill empty spaces, seal well and label every box with your name, the receiver and a box number.

Palletising commercial cargo and heavy boxes makes handling safer. Use heat-treated wooden pallets marked with the ISPM 15 stamp.

An international standard requiring wooden packaging to be treated to prevent pests. Untreated wood can be rejected.

Stretch-wrapping pallets is recommended. Avoid plastic carrier bags, which are banned in Kenya.

Use original packaging if possible, or wrap in bubble wrap and pack tightly in a double-wall box.

Write the shipper and receiver names, the destination town and a box number that matches the packing list.

New boxes are better. Old boxes lose strength and may not survive ocean transit.

Keep boxes to a weight one person can lift safely, ideally under about 25 kg (55 lb), unless palletised.

Packing materials can be arranged on request.

Yes. Photos of items and packed boxes help with insurance claims and customs questions.