Tracking
Track a Shipment
Enter your reference number for the latest status.
Tracking & communication: FAQs
How do I track my shipment?
Use the tracking page with your reference number, or contact our team by phone, email or WhatsApp.
Will I get updates during transit?
Yes. We share updates at key milestones such as pickup, departure, arrival and release.
Can I contact you on WhatsApp?
Yes. Use the WhatsApp button on our website for quick questions and updates.
What are your office hours?
Our dispatch team is available 24/7 for freight and urgent shipment issues.
Who do I contact if something goes wrong?
Contact us immediately with your reference number. We will investigate and keep you informed.
Can the receiver in Kenya get updates?
Yes, if you share their contact details on the booking.
What is my reference number?
A unique number on your booking confirmation used for tracking and all communication.
Can I change the delivery address after shipping?
Changes may be possible but can add cost or delay. Contact us as early as possible.